Terms & Conditions

1. Nature of Our Platform & Independent Medical Practice Disclaimer (LegitScript Compliance)

MDRN DOC LLC operates a cash-pay healthcare, telehealth coordination, and wellness technology platform. MDRN DOC LLC does not itself practice medicine, does not operate as a pharmacy, does not manufacture or compound medications, and does not control or interfere with the independent clinical judgment of any healthcare professional.

• Independent Licensed Healthcare Providers: All medical evaluations, clinical consultations, laboratory interpretations, diagnoses, treatment plans, and prescription decisions are performed exclusively by independent, licensed physicians, nurse practitioners, or physician assistants ("Providers") who hold active licenses in good standing in the patient's state of residence (affiliated through our LegitScript-certified telehealth provider networks, including ConnectMeds and Embed).
• No Guarantee of Prescription or Treatment: Completing a medical intake questionnaire, scheduling or completing a telehealth consultation, or submitting payment does not guarantee that a Provider will write a prescription or recommend any specific medication or treatment. Prescriptions are issued solely when an affiliated licensed Provider determines, in their independent clinical judgment following an appropriate medical evaluation, that prescription treatment is safe and medically appropriate for you.
• No Guarantee of Results: MDRN DOC LLC and affiliated Providers do not guarantee any particular treatment, medication, health outcome, weight-loss result, or improvement in symptoms. Individual results vary based on adherence, physiology, medical history, and lifestyle factors.

2. Medical Emergency Disclaimer

3. Eligibility, Service Area & Excluded States (35 States & D.C.)

To access or use our Site and Services, you must meet all of the following eligibility requirements:

• Age Requirement (18+ Only): You must be at least eighteen (18) years of age or older and have the legal capacity to enter into a binding contract. Our Site, telehealth evaluations, and SMS messaging programs are strictly intended for adults aged 18 and older.
• Authorized Jurisdictions & Excluded States: MDRN healthcare services and prescription fulfillment are available only in jurisdictions where both the evaluating affiliated Provider and the dispensing partner pharmacy hold active licensure in good standing and where the requested service or treatment is legally permitted. Currently, Services are available in thirty-five (35) U.S. states and Washington, D.C. (AL, AZ, AR, CA, CO, DE, DC, FL, GA, HI, IN, IA, KY, LA, ME, MD, MI, MN, MS, MO, NE, NV, NJ, NY, ND, OH, PA, RI, SC, SD, TN, TX, UT, VA, WI, and WY). Services are NOT currently available to residents of, or individuals physically located in, Alaska (AK), Connecticut (CT), Idaho (ID), Illinois (IL), Kansas (KS), Massachusetts (MA), Montana (MT), New Hampshire (NH), New Mexico (NM), North Carolina (NC), Oklahoma (OK), Oregon (OR), Vermont (VT), Washington (WA), or West Virginia (WV).
• Truthful Location & Identity Verification: You agree to accurately report your physical location at the time of each telehealth consultation and provide valid government-issued photo identification where required by state telemedicine laws.

4. Telehealth Informed Consent, Visit Modalities & Patient Responsibilities

By requesting or participating in a telehealth evaluation through MDRN, you acknowledge and agree to the following:

• Telehealth Modalities (Synchronous & Asynchronous Care): Depending on the telemedicine laws and clinical standard of care in your state of residence, your clinical evaluation may be conducted via synchronous audio-video consultation, synchronous telephone consultation, and/or asynchronous store-and-forward clinical review of your comprehensive medical intake questionnaire, health history, and laboratory data. In states that mandate a synchronous real-time visit to establish a practitioner-patient relationship or qualify for a prescription, a synchronous consultation is required.
• Complete and Accurate Medical Information: Safe clinical care requires complete honesty. You agree to provide truthful, accurate, current, and complete information regarding your medical history, personal or family history of conditions (including medullary thyroid carcinoma or Multiple Endocrine Neoplasia syndrome type 2), current and past medications, allergies, pregnancy or breastfeeding status, and symptoms, and to promptly update your Provider through the secure patient portal if your health status changes.
• Risks and Limitations of Telehealth: While telehealth expands access to licensed clinicians, it has inherent limitations compared to an in-person physical examination, including the inability of the Provider to perform hands-on physical palpation or immediate in-office diagnostic testing, and the potential for rare technical failures despite encryption safeguards. Telehealth is not a substitute for an in-person primary care physician.

5. Pharmacy Fulfillment, 503A Compounded Medications & Safety Disclosures

• Independent State-Licensed 503A Dispensing Pharmacies: MDRN DOC LLC is not a pharmacy and does not dispense, compound, or ship prescription medications. When an affiliated licensed Provider determines a prescription is clinically appropriate, the Provider transmits a patient-specific prescription directly to a state-licensed, LegitScript-certified 503A dispensing pharmacy (including RxRoute, Greenwich, and BelieveRx in Texas, CraftedRx in Missouri, and ChemistryRx in Pennsylvania) that holds active pharmacy licensure in good standing in the state where shipment occurs. MDRN DOC LLC does not dispense, distribute, or administer controlled substances or 503B outsourcing facility products.
• Compounded Medication Disclosure: Certain treatment plans may involve patient-specific compounded prescription medications (such as compounded GLP-1 formulations) when determined clinically appropriate by your licensed Provider. Compounded medications are prepared by licensed 503A compounding pharmacies pursuant to a valid prescription for an individual patient in accordance with applicable federal and state law. Compounded medications are not FDA-approved. The U.S. Food and Drug Administration (FDA) does not review compounded medications for safety, effectiveness, or quality before they are marketed. Availability of particular medications varies based on clinical appropriateness, pharmacy availability, applicable law, and the patient's state of residence.
• Important Safety & Adverse Event Reporting (FDA MedWatch): Prescription medications carry potential risks, contraindications, and side effects. Medications in the GLP-1 receptor agonist class are contraindicated in patients with a personal or family history of medullary thyroid carcinoma (MTC), in patients with Multiple Endocrine Neoplasia syndrome type 2 (MEN 2), and during pregnancy or breastfeeding. Reported serious risks include pancreatitis, gallbladder disease, acute kidney injury, hypoglycemia (particularly with insulin or sulfonylureas), diabetic retinopathy complications, and serious hypersensitivity reactions. Always review the full prescribing and patient medication information provided by your clinician and dispensing pharmacy. Report any side effects or adverse events to your clinician immediately; you may also report side effects directly to the FDA at 1-800-FDA-1088 or online at www.fda.gov/medwatch.

6. Cash-Pay Pricing, Billing, Refunds & SSL/TLS Transaction Security

• Cash-Pay Model (No Insurance Billing): MDRN operates a transparent cash-pay healthcare model. Neither MDRN DOC LLC nor affiliated Providers submit claims to Medicare, Medicaid, Tricare, or commercial health insurance plans. You agree not to submit any services or prescriptions obtained through MDRN for reimbursement to any federal or state healthcare program.
• Consultation, Program & Fulfillment Fees: By providing a payment method (credit or debit card), you authorize MDRN DOC LLC and its PCI-DSS compliant payment processors to charge the disclosed fees for your selected consultation, laboratory panel, coaching program, or prescription coordination.
• SSL/TLS Encryption: In compliance with LegitScript Certification Standard 6 and Terms and Conditions Section VI(f), all financial transactions, payment card details, customer/patient identifiers, medical information, and confidential data transmitted through our Site and checkout flows are protected using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS 1.2/1.3) encryption.
• Refund & Cancellation Policy: Because state and federal pharmacy regulations strictly prohibit pharmacies from accepting returns of or restocking prescription medications once they have been dispensed and shipped to a patient, all dispensed prescription medication orders are final and non-refundable. If a licensed Provider determines during your initial evaluation that you are not clinically eligible for prescription treatment before any medication is dispensed, please contact support at [email protected] or +1 (727) 297-2061 regarding applicable consultation or program refund eligibility.

7. Secure Patient Portal, Account Credentials & Privacy / HIPAA Compliance

• Patient Portal Access & Multi-Factor Authentication (MFA): Patients access clinical intakes, provider communications, and health records through a secure, sign-in patient/provider portal protected by multi-factor authentication (MFA) and HIPAA-compliant encrypted database storage. You are responsible for maintaining the confidentiality of your account login credentials and for all activity occurring under your account.
• Privacy Policy & Notice of Privacy Practices: Your use of our Site and Services is governed by our Privacy Policy & Notice of Privacy Practices at https://bemdrn.com/privacy-policy, which is incorporated into these Terms by reference and details how MDRN DOC LLC complies with HIPAA, the HITECH Act, LegitScript Standard 6 (Privacy), and applicable state medical and consumer privacy laws across all jurisdictions served.

8. SMS / Text Messaging Terms & Conditions (A2P 10DLC Compliance)

By providing your mobile phone number and voluntarily opting in via an unchecked consent box on our website forms or intake flows at https://bemdrn.com, you agree to participate in the MDRN DOC LLC (d/b/a MDRN Health / MDRN Doc) SMS Messaging Program under the following terms:

• Program Description & Types of Messages: We will send appointment reminders and confirmations, clinical intake and care coordination updates, order and delivery updates, service updates, and—only if you separately opt in to marketing communications—occasionally special offers, discounts, and new product or program updates.
• Voluntary Opt-In Consent: Consent to receive automated promotional or informational text messages is completely voluntary and is not a condition of purchasing any goods or services or receiving medical evaluation or care.
• How to Opt Out (STOP): You can cancel the SMS service at any time. Just text "STOP" to +1 (727) 297-2061 (or reply "STOP" to any message from us). After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
• How to Get Help (HELP): If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at [email protected] or +1 (727) 297-2061.
• Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages.
• Message Frequency & Rates: As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interaction with our services (up to 10 messages per day). If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
• Strict Mobile & SMS Opt-In Data Non-Sharing Commitment: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Privacy Policy Link: If you have any questions regarding privacy, please read our Privacy Policy: https://bemdrn.com/privacy-policy

9. Intellectual Property

All content published and made available on our Site is the property of MDRN DOC LLC and the Site's creators or licensors. This includes, but is not limited to, images, text, clinical educational materials, logos, graphics, documents, downloadable files, and anything that contributes to the composition and design of our Site. You may not reproduce, distribute, modify, or commercially exploit any Site content without our prior written consent.

10. Acceptable Use

As a user of our Site and Services, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

• Harass, abuse, or mistreat clinicians, coaches, support staff, or other users of our Site;
• Violate the rights or medical privacy of other users of our Site;
• Violate the intellectual property rights of the Site owners or any third party to the Site;
• Hack into or attempt unauthorized access to the account or patient portal records of another user of the Site;
• Act in any way that could be considered fraudulent, including misrepresenting your identity, age, physical location, or medical history to obtain a prescription; or
• Post or transmit any material that may be deemed unlawful, inappropriate, or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site and non-emergency Services, and to take any legal steps necessary to prevent unauthorized access.

11. Limitation of Liability

To the fullest extent permitted by applicable law, MDRN DOC LLC and our directors, officers, managers, agents, employees, contractors, subsidiaries, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive actions, claims, losses, damages, liabilities, and expenses (including legal fees) arising out of or relating to your use of or inability to use the Site or Services. Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable federal or state law.

12. Indemnity

Except where prohibited by law, by using this Site and our Services you agree to indemnify, defend, and hold harmless MDRN DOC LLC and our directors, officers, managers, agents, employees, contractors, subsidiaries, and affiliates from and against any actions, claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of our Site, your provision of inaccurate or incomplete medical or identity information, or your violation of these Terms and Conditions.

13. Applicable Law

These Terms and Conditions and any non-clinical dispute arising out of our Site operation are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-law principles; provided, however, that clinical telehealth evaluations and prescription fulfillment are governed by the professional practice, telemedicine, and pharmacy laws of the state in which the patient is located at the time of service.

14. Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and MDRN DOC LLC are unable to resolve any dispute through informal discussion, then you and MDRN DOC LLC agree to submit the issue before a neutral arbitrator in accordance with the rules of the American Arbitration Association (AAA) or a mutually agreed neutral arbitration forum. The decision of the arbitrator will be final and binding. Any arbitrator must be a neutral party acceptable to both you and MDRN DOC LLC. Subject to applicable consumer arbitration rules, the costs of arbitration will be allocated in accordance with the arbitrator's determination and applicable law.

Notwithstanding any other provision in these Terms and Conditions, you and MDRN DOC LLC agree that you both retain the right to bring an eligible action in small claims court and to bring an action in a court of competent jurisdiction for injunctive relief or intellectual property infringement.

15. Severability & Changes to These Terms

• Severability: If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid and enforceable.
• Changes: These Terms and Conditions may be amended from time to time in order to maintain compliance with federal and state law, LegitScript Certification Standards, and carrier messaging regulations, and to reflect any changes to the way we operate our Site and Services. We will notify users of material changes by updating the "Last Updated" date on this page (https://bemdrn.com/terms-and-conditions) or by email notification.

16. Contact Details

Please contact us if you have any questions or concerns regarding these Terms and Conditions, our Services, or our SMS program. Our contact details are as follows: